Waiver of Fees and Penalties Due to Covid-19

Governor Cooper’s Executive Order 124 (EO 124) requires providers of end-user, residential water, wastewater, electric, and natural gas service to, among other things, suspend disconnections of residential service for nonpayment through June 1, 2020, and suspend assessment of all penalties for late payments of monthly service charges incurred from March 31, 2020 through June 1, 2020.

Please note that EO 124 does not extinguish or waive your account balances. If you had an unpaid account balance as of March 31, 2020, you will need to continue to pay toward that account balance. The Town of Ranlo will continue to bill our normal charges for services provided after March 31, 2020. You remain legally responsible to pay all amounts due on your account.

EO 124 is currently effective until June 1, 2020. Unless the EO is extended by the Governor, we will resume our normal disconnection and late fee policies after that date. You will, however, have until December 1, 2020, to pay any delinquencies that you incur from March 31, 2020 through June 1, 2020.

Recognizing the financial hardship many of you now face, and in compliance with EO 124, we are offering payment plans to our residential customers who are unable to pay their current account balance in full and/or who will be unable to pay their account balances between now and June 1, 2020. To the extent you are able, we encourage you to continue to pay the full amount owed on your account to avoid accumulating large account balances.

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