Message from Town of Ranlo Finance Department
August 6, 2020
On July 29, 2020 Executive Orders 124 & 142 expired, and with it the late fee restriction on utility bills. Any late payment on your current bill will result in a $5.00 late fee starting 5:00PM on Saturday, August 15. To avoid disconnection, any charges on your current bill must be paid before 5:00PM on Tuesday, August 25. For any current bills not paid by that time, disconnects will be conducted starting on Wednesday, August 26.
For any outstanding bills that were due between March 31, 2020 and July 29, 2020, we provide a payment plan option for our residential customers. The payment plan allows customers to pay off past due balances over several months/installments. The deadline to set up a payment plan is August 31, 2020 and all past due balances must be paid in full by January 31, 2021.
Contact Town Hall at (704) 824-3461 or come to the drive-thru to set up your payment plan or request more information.
Utility Billing
IMPORTANT INFORMATION REGARDING CORONAVIRUS:
Due to the outbreak of the coronavirus (COVID-19), the Town Hall lobby is closed for normal activity until further notice.
Utilities Payment Methods
In person payments (CURRENTLY SUSPENDED DUE TO COVID-19 RESTRICTIONS): Payments are accepted in person Monday through Friday, 8:30AM to 5:00PM at the Customer Service Window inside the lobby of Town Hall. We accept cash, check or money orders for in-person payments. The window is closed every day between 12:30PM and 1:30PM for lunch.
Drive-thru: Payments are accepted in the drive thru Monday through Friday, 8:30AM to 5:00PM at Town Hall. We accept cash, check or money orders for in-person payments. The drive-thru is closed every day between 12:30PM and 1:30PM for lunch.
Drop Box: Use the dropbox outside of Town Hall on 1624 Spencer Mountain Rd to drop off your payment. Please note that the dropbox is located next to the drive-through window – not to confuse with the USPS Mailbox closer to the Ranlo Fire Department. The dropbox is emptied every business day in the morning and after lunch around 1:30PM.
Online Payment: You can pay your bill online with a debit or credit card 24 hours a day, 7 days a week. In order to access your account, you will need to provide the following information:
- Customer’s name;
- Street name;
- Account number; and
- Amount to be paid.
NOTE: Online payments received after 5:00PM on the due date will incur the appropriate late/delinquent penalty.
Until July 31, 2020
Water
Residential $6.41 per 1,000 Gallons
Non – Residential $12.83 per 1,000 Gallons
Sewer
Residential $6.41 per 1,000 Gallons
Non – Residential $12.83 per 1,000 Gallons
Storm Water Fees
$1.80 per 1,000 Gallons
Starting August, 2020
Effective August 2020, the Town will implement a new utility billing system, increasing revenue in a fair and gradual manner to sustain the increased rates from Two Rivers Utilities and prepare for future rehabilitation needs of our water and sewer infrastructure.
